Hospitality is the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests or visitors.
We also think of the hospitality at Urban Smiles Family Dental and what a difference it’s made with our patients and how we treat them when we have them in our clinic.
A welcoming entrance
The front office team members “dental concierge” that welcomes the patients by calling them by their name as they enter the practice and check them in?
It makes our patients feel important because they are, and they light up when you greet them by their name before we ask them.
We provide free WiFi.
Patients typically arrive at Urban Smiles Family Dental with their own distraction tool, their smartphone. While you don’t have to provide this type of entertainment, we can improve this experience for our clients by offering free WiFi. Allow patients to connect to our free customer WiFi so they don’t have to drain their data while they
wait.
Ease patient anxiety by creating a relaxing environment.
It’s no secret that most people don’t enjoy going to the dentist. It can even lead people to feel anxious or uneasy. To help our patients overcome these negative feelings, we work by providing a comfortable and relaxing environment. Offer cozy seating, soothing refreshments, and a calm atmosphere, and play the kind of music that improves mood and decreases anxiety.
It’s just as important for our dental team toshow the same hospitality toward one another as we do toward our patients.
It’s very easy for our team members to get caught up in the day-to-day tasks and not realize our impact on one another.
If the vibe we’re sending to our fellow team members is negative, this will only affect overall office morale and individual performance.
If we’re showing great hospitality to our patients, don’t we owe it ourselves to show the same great hospitality to one another?
A very important part of our dental patient experience happens after the patient leaves the office. It relates to how well the patient maintains their dental care. Part of your job as a dental provider is to help patients properly care for their teeth. You want to prevent them from having problems and encourage them to keep up healthy habits. One way to do that is by increasing patient engagement. By offering digital portals, resources, and reminders, you can help your patients get move involved with their health, which leads to better healthcare outcomes.
Come make Urban Smiles Family Dental your new dental home.
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